About the Role
Escalation Executive
Designation – Escalation Executive
Location – Gandhinagar
Job Responsibilities:
- Communication of plant (Production/Purchase/Logistics/Partners)
- Root cause analysis of the communications.
- Coordination with internal and other departments to minimize unwanted communications.
- Detailed report and presentation on weekly basis.
- Feedback and training to be planed for improvisation.
What we require (Desired Skills and abilities)
Skills:
- Good and clear communication skills.
- Advance Excel.
- Presentation skills.
- Persuasive Speaking and writing Skills.
- Empathy, Adaptability.
- Ability to Use Positive Language.
- Self-Control, Tacking Responsibility, Patience.
Experience:
- 1–2-year experience of customer service (Call/Chat/Email)
- 1-2-year experience of international BOP/KPO or in direct sales.
Educational Certifications: