Product Manager - Platforms

Role Summary:

As a Product Manager, you will play a pivotal role in defining, conceptualizing, and driving the development of a comprehensive end-to-end e-commerce platform that covers everything from storefront creation to order processing, production, and delivery of customized products. You will collaborate closely with cross-functional teams including engineering, UX/UI, operations, logistics, and manufacturing to ensure a seamless and scalable solution.

Job Responsibilities

Product Strategy & Vision

- Define the product vision, strategy, and roadmap for a full-stack e-commerce platform supporting product customization.

- Conduct market research and competitive analysis to identify gaps, trends, and customer pain points.

- Align business objectives with technology capabilities to develop a scalable and future-ready platform.

Platform Development & Execution

- Lead the end-to-end product lifecycle, from ideation and design to launch and optimization.

- Define key platform features, including:

 - Dynamic storefront builder (for personalized e-commerce experiences).

 - Product customization engine (integrating design tools, AI-driven personalization, and visualization).

 - Automated order processing and production integration with manufacturing units.

 - Logistics & fulfillment automation for smooth end-to-end delivery.

Cross-Functional Collaboration

- Work closely with engineering, UI/UX, marketing, and operations teams to define requirements and implement solutions.

- Partner with vendors, third-party integrations (ERP, CRM, logistics, and payment gateways) for seamless workflows.

- Collaborate with sales and customer support to gather user feedback and drive continuous improvements.

Data-Driven Decision Making

- Define and track KPIs & metrics (e.g., conversion rates, cart abandonment, order fulfillment efficiency, NPS).

- Leverage customer insights and analytics to enhance personalization and improve user engagement.

- Optimize A/B testing and iterative development to ensure high adoption rates.

Compliance & Scalability

- Ensure scalability, security, and compliance with data protection and industry standards (PCI DSS, GDPR, etc.).

- Plan for international expansion, including multi-currency, localization, and compliance with country-specific regulations.

Strong understanding of e-commerce tech stack, including headless commerce, APIs, PIM, OMS, ERP, and CRM integrations.

Job Requirements

Educational Qualification and Experience

• MBA with Proven experience as a Product Manager/Owner in an e-commerce environment, ideally working with Magento and customized product modules for Supply Chain domain for 6+ years of experience.
• Certified Product Manager/Product Owner.
• Strong experience in creating online Knowledge Centre or repositories of product feature documentation (both written and video).
• Hands-on experience with writing PRDs, user stories, and managing end-to-end product development processes.
• Familiarity with agile product development methodologies and sprint management.
• Strong collaboration skills to work cross-functionally with engineering, design, sales, and customer support teams.
• Excellent communication skills, with the ability to articulate complex product features and technical details to diverse audiences.

Ability to manage competing priorities and deliver results in a fast-paced environment.

Technical Skills

• Hands-on experience on tools like Jira, Figma etc.
• Prior experience with Magento, e-commerce platforms, or other customized web modules.
• Experience with UX/UI best practices and data analytics for product management.
• Experience working in a scaling company or startup environment.

Behavioural Skills

• Strategic thinking
• Planning and organizing
• Interpersonal Skills
• Stakeholder management
• People Leadership
• Innovation and Creativity
• Attention to detail